Digital transformation is a business's top priority, but without a hybrid-by-design framework, success rates can be compromised. IBM Technology Lifecycle Services (TLS) offers a comprehensive approach to help you break down silos and simplify operations with a single point of support across your data center. 

Leverage our enterprise-ready technical expertise to deliver comprehensive support and services, built to optimize and secure your IT environment.  

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Empowering Businesses to Focus on Innovation 

IBM Expert Care Premium for Flash Systems provides proactive support to help you improve uptime, performance, and efficiency. With this comprehensive service, you can: 

• Dedicated Technical Account Manager 
• 30 min online response for L1 & 2 
• 4-hour on-site response 
• Real-time ransomware detection 
• Gain AI-driven insights w/ IBM 
• Storage Insights Pro Storage software interoperability analysis & code Installation 

Leverage IBM TLS technical expertise, infused with AI, to build resilient IT environments that proactively anticipate and address issues before they impact operations.  

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Unlock the full potential of your storage infrastructure with IBM Storage Insights. 

Get comprehensive visibility, proactively monitor and optimize storage performance, and detect ransomware attacks with AI-driven analytics. Simplify reporting, reduce downtime, and improve operational efficiency.

 With IBM Storage Insights, you can optimize storage utilization, monitor costs, and make informed, data-driven decisions. Discover a smarter way to manage your storage infrastructure.

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Protecting sensitive data is non-negotiable. IBM Media Retention Services gives your organization control over failed HDDs, SSDs, and flash memory, properly safeguarding your data. This proactive, cost-effective solution enhances compliance, reduces the risk of data exposure, simplifies asset accounting, and minimizes downtime.

Ensure your data is secured and your business is protected.

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AI implementation and digital transformation are top priorities for business leaders, but without an adaptable, flexible framework and the right skills, success can be at risk. 

Partnering with IBM Technology Lifecycle Services (TLS) empowers organizations to navigate transformation with confidence. While you focus on strategic priorities, TLS experts handle the complexities of infrastructure services, with agility, stability, and success at every stage.

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Discover the power of AI-driven support and try the IBM Virtual Assistant today to transform your IT support! 

IBMs virtual assistant is available 24x7 to answer common technical support questions. Trained by support experts with IBM’s vast IT knowledge base, you’ll get a quick turnaround, without the need to create a support case. 

88% of client questions of IBM Infrastructure were resolved with self-service in 2024

The Smart Way to Troubleshoot

Need time to upgrade? 

Maintain support for IBM storage products with IBM hardware  & Software service extension. This support provides time for strategic planning and helps you avoid service interruptions

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